SAP Business One Service Management2018-06-05T16:05:42+00:00

SAP Business One
Service Management

SAP Business One Service Management – Winning new customers and retaining existing ones are vital to successful business growth and profitability. As a result, your organization needs to maintain a high customer satisfaction level.

Customer service representatives are your face to the market. Interacting with customers on a daily basis, they need appropriate tools in order to address questions and resolve issues quickly and effectively while maintaining your service cost targets.

The SAP Business One Service Management application can help you accomplish these objectives by allowing you to efficiently administer customer warranties and service contracts and manage service calls.

Optimizing sales and service department potential is crucial for maintaining excel- lent customer relations. The SAP Business One Service Management application provides support for service, sales, and contract management, allowing you to proactively manage your customer interaction for maximum business gain.
Learn More About SAP Business One
SAP Business One Service Management Module
SAP Business One Service Management Module

Quick Tips

Optimizing sales and service department potential is crucial to maintaining excellent customer relations. The SAP Business One® application provides support for service, sales, and contract management, allowing you to effectively improve the results of customer interaction.
  • Deal with customer inquiries in a timely way
  • Manage all service-related contacts, from customers to business partners
  • Maintain ongoing customer satisfaction
  • Control access and authorizations for specific service data and reports
  • Service management – Track services and provide support for service operations, service contract management, service planning, customer interaction activities, customer support, and management of sales opportunities
  • Knowledge database – Include key solutions to solve various problems and cases and streamline service
  • Web-based customer relationship management – Allow external sources to view questions and solutions regarding the organization’s products and receive customer issues through ticketing system
  • Contract management – Efficiently manage warranty and service contracts, and enter and respond to service calls quickly
  • Service reports and analysis – Create detailed reports related to call volumes, durations, and response times, and turn results into actionable items
  • Improved efficiency of operations due to automated and effective service and contract
    management
  • Increased customer satisfaction due to faster response to customer calls and inquiries
    and improved problem-resolving functionalities
  • Faster and better decision making based on timely, accurate data on all aspects of the
    sales and service processes
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  SAP Business One Service Management Features

Service Call Management

Warranty and Service
Contract Management

Service Reports

Web-Based Customer
Relationship Management

Create and manage service call records Administer warranty and service information with contracts and customer equipment cards Use service monitor to display all open service calls and overdue calls Track and receive customer issues through to resolution via queued online ticketing system
Use the knowledge database to search for solutions to known customer problems Create customer equipment cards using sales documents such as delivery or AR invoice Evaluate performance by analyzing service contracts and technician call data Build knowledge repository with remote access to support solutions
Assign technicians and territories to customers Define different categories for managing contracts Create alerts for your service call durations and volumes when limits are exceeded Contact customers directly through the Web-based interface
Define authorizations to restrict service component options for users Monitor contract terms, renewal, and expiration times for particular items Allow technicians to view their own progress and take necessary actions Manage projects by creating tasks and activities related to customer requests
       

Optimize the Potential of
Your Service Call Operations

The service call component in SAP Business One enables you to intuitively manage your customer service calls…

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Access Known Issues Through
the Solutions Knowledge Database

SAP Business One provides a solutions knowledge database where frequently requested information and solutions…

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Administer Warranty and
Service Contracts Efficiently

SAP Business One allows you to administer all key aspects of the customer warranty and service…

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Access Real-Time
Service Reports

The reporting features of SAP Business One let you analyze call volumes, durations, and response times…

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Utilize Web-Based Customer
Relationship Management

Through its optional Web-based customer relationship management functionality, SAP Business One…

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Realize
the Benefits

The service management tools in SAP Business One let you manage the inter- action between service…

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Hear it from our customers

“SAP Business One from Leverage Technologies is one of the best IT decisions we have ever made. We now have a solid platform to take us into the future and expand with our business.”

Keune Australia and New Zealand - SAP Business One ProjectHans Van Der Velden, Keune Australia & New Zealand

“We wouldn’t recommend any other SAP Business One partner. Leverage’s capabilities, their commitment and their honesty to service delivery makes them a cut above the rest.”

Radcoflex - SAP Business One ProjectCarl Roberts, Radcoflex International

“When we were looking for a partner we wanted a company that had very good support and had a very good reputation in the industry and Leverage Technologies are number one.”

W9 - SAP Business One ProjectNoah Shroot, W9

“We would recommend Leverage Technologies 100%. The support offered as well as the relationships that we have built up are really going to put us in good stead for the future.”

Markris Foods - SAP Business One ProjectChris Cole, Markris Foods

GET IN TOUCH

Call 1300 045 046 or submit the form below to get a no-obligation consultation and learn how SAP Business One can transform your business.   

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